Customer Support Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Citigroup A tiempo completo

Job Summary

The Customer Service Analyst 2 is an intermediate-level position responsible for delivering exceptional client support to Citigroup clients. As a key member of the Customer Service team, this role involves providing timely and effective resolutions to client inquiries, ensuring seamless communication and compliance with departmental standards.

Key Responsibilities

  • Act as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
  • Ensure client inquiries are answered efficiently and in a timely manner, maintaining high-quality service standards.
  • Conduct analysis to address client needs and communicate resolutions to clients.
  • Develop and maintain client portfolios through regular communication and face-to-face interactions.
  • Inform clients about issues and provide regular resolution updates, demonstrating a proactive approach to client support.
  • Assess risk when making business decisions, prioritizing the firm's reputation and safeguarding client assets and interests.

Requirements

  • 0-2 years of relevant experience in customer service or a related field.
  • Strong computer proficiency and excellent written and verbal communication skills.
  • Proven investigative and analytical skills, with the ability to present concepts and influence change.
  • Able to work under limited supervision within a team environment and consistently deliver high-quality customer service.

Education

Bachelor's degree or equivalent experience.

Job Family

Institutional Customer Service.



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