Mobile Games Support Specialist

hace 1 día


Medellín, Antioquia, Colombia Rm2 Digital Sas A tiempo completo

We are a Colombian game development company that is dedicated to creating innovative and engaging mobile games.

Our company culture values a player's experience above all. We stay professional under pressure and communicate in a personable way.

Job Overview:

As a Customer Support Associate, you will be an in-house expert on the issues experienced by players of one or more of our video games.

Responsibilities:

Answering technical, billing, and general product and game-related questions via the Zendesk ticketing system with individual responses and directing customers to Help Center articles.

Communicating with the game developers about bugs and issues that the players are facing in various channels, whilst paying attention to reported issues that may affect players.

Creating bug reports via Jira, that allow for tracking of player-reported bugs and issues.

Monitor and respond to player reviews in the Google and Apple app stores.

Assist in handling consumer privacy requests for deletion and access of personal data.

Requirements:

1+ years of customer service experience, ideally online, Zendesk or CS experience via email or chat preferred.

Higher education students or graduates.

Good written and verbal English.

Proficient knowledge of Google Docs, Google Sheets preferred.

Skills:

* Excellent listening and communication skills

Proficient ability to manage your time and work independently, needing little guidance from a manager.

Proficient ability to work cooperatively and collaboratively with others

Proficient ability to resolve problems while being both empathetic and decisive

Proficient understanding of online communities, social networks, and popular culture

Professionalism, responsibility, organization, and self-direction

Communicative in Slack or similar messaging system

What We Offer:

Salary: COP 5,500,000 per month

Job Type: Full-time

Location: Colombia

Benefits:

100% remote work:

Enjoy the flexibility of working from anywhere in Colombia

Professional growth:

We are committed to helping you develop your skills and advance your career

Contrato a termino indefinido:

We offer a permanent contract with long-term opportunities

Medicina prepagada:

We provide comprehensive prepaid medical insurance for you

Collaborative and creative environment:

Work with a team of talented and passionate game developers

How to Apply:

Please send your resume to apply for this role.


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