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Customer Service Specialist
hace 2 semanas
We are seeking a highly organized and detail-oriented customer service specialist to join our sales team. In this role, you will be responsible for providing exceptional customer service, processing orders, and managing customer inquiries.
Responsibilities:- Process customer orders accurately and efficiently in the system.
- Manage customer inquiries and respond to their needs in a timely manner.
- Coordinate with logistics, warehouse, and supply chain teams to ensure timely order fulfillment.
- Prepare quotes, sales proposals, and contracts.
- Maintain and update customer accounts, price lists, and sales records in CRM or ERP systems.
Requirements:
- Bachelor's degree in International Business, Business Administration, Sales, Marketing, or a related field (preferred).
- 2+ years of experience in inside sales, sales coordination, or customer service.
- Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP software (e.g., SAP, Salesforce, NetSuite).
- Bilingual in Spanish and English.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Team player with a proactive and problem-solving mindset.
