IT Service Management Process Lead

hace 4 días


Colombia Scotiabank A tiempo completo
Job Description:

We are seeking a highly motivated IT Service Management Process Lead to join our Global Technology Enterprise Platforms team at Scotiabank.

About the Role:

This is an exciting opportunity for a strategic thinker to help transform our ITSM practice by driving the adoption of Change & Release Management best practices through governance, standards, policies, and education. As a member of the IT Service Management team, you will lead the gathering and documentation of requirements for process initiatives, reporting, governance, process/product management, and championing our Change & Release Management capabilities.

You will work closely with distributed teams to influence strategy, tactics, and execution of Change and Release Management, leveraging your strong understanding of enterprise IT infrastructure and applications and related management of risk related to change, software delivery, and ensuring velocity.

The ideal candidate will have at least 2 years of professional working experience in IT service delivery, preferably in financial services and banking. They will possess strong communication skills to convey technical information to both technical and non-technical audiences and have previous expertise in operating Change/Release Management in a large organization.

The salary for this role is estimated to be between $80,000 and $110,000 per annum, depending on location and experience.

About the Team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2,000 full-time employees and contractors, across 15 countries.

Required Skills and Qualifications:
  • Strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences
  • At least 2 years of professional working experience in IT service delivery, preferably in financial services and banking
  • Previous expertise in operating Change/Release Management in a large organization
  • B2 Level of English
Benefits:

We offer an inclusive, positive work environment and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.



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