Senior Operations Manager
hace 2 semanas
Citi is seeking a highly skilled and experienced Senior Operations Manager to join our Trade Operations team. As a key member of our team, you will be responsible for managing the day-to-day activities of the Trade Operations Control function, ensuring that all control processes are in place and operating effectively.
Key Responsibilities- Manage Trade Consent Order Activities: Oversee the management of trade consent order activities across all LATAM regions, ensuring that all requirements are met and controls are in place.
- Process Improvement: Conduct gap analysis against minimum standards, define action plans to address gaps, and drive relevant operational changes to ensure changes are effectively embedded.
- Technology Requirements: Define technology requirements to address gaps, involving relevant Ops SMEs at all relevant points in the development cycle.
- Testing and Implementation: Schedule and coordinate local testing as required, ensuring appropriate Ops sign off prior to go live.
- Metrics and Reporting: Develop regional metrics in conjunction with regional leadership, track completion and return of artifacts required from local country teams, and consolidate local inputs to present findings in an easy-to-understand format for key stakeholders.
- Leadership and Collaboration: Lead consent order-related workstreams, including workstreams within the Lending Transformation Program, WLCR, Derisk, Data, and other consent order-related programs. Coordinate calls with all Trade Focal points to track progress of the Consent Order Requirements.
- Control Environment: Ensure all Trade reports aggregate feeds from product processors, settlement systems, and reconciliation platforms, reporting ICG Operations owned exceptions by age and value, and are properly documented. Guarantee in-business controls are properly followed, implemented, and completed.
- Operational Excellence: Establish controls for the proper operation of Trade Hub processes, manage MCA, including Manager's Control Assessment program, and proactively manage the end-to-end aspects of the control environment in Trade CSC Americas Operations.
- Stakeholder Management: Work closely with operations staff, managers, senior managers, and other functional partners to provide support to all operational processes as needed within CSC Tampa, service providers, and internal clients.
- Strong Leadership Skills: Demonstrate people leadership/management skills and the ability to influence and empower people.
- Technical Proficiency: Demonstrate technological proficiency/knowledge.
- Business Acumen: Maintain awareness of product, policy, and system enhancements changes.
- Communication Skills: Develop strong partnerships with our Latam Branch Operations, Product Partners, and all IBRC teams globally.
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