Customer Service Representative and Technical Support Specialist
hace 5 días
Job Opportunity at Solvo Global S.A.S
Salary: $45,000 - $55,000 per year
Company OverviewWe are a dynamic organization seeking a highly skilled and flexible individual to join our team. As a key member of our support services division, you will play a crucial role in delivering exceptional customer experiences and technical assistance.
Job DescriptionThis is a full-time position that requires the successful candidate to work effectively in a fast-paced environment with diverse tasks and responsibilities. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask.
Your primary duties will include:
- Moderating Support Group sessions and ensuring a smooth experience for participants
- Providing technical and connectivity assistance to customers and team members
- Responding to program-related questions and managing correspondence
- Monitoring email, voicemail, and text messages from customers
- Troubleshooting technical issues and assisting with process improvements
To excel in this role, you must possess:
- Proficiency in Google Suite, including spreadsheets, formulas, schedule creation, and other record management functions
- Ability to conduct audits for consistency and demonstrate meticulous attention to detail
- Experience in data management and entry
- Proficiency in Canva to create certificates
- Data entry experience
- Attention to detail and ability to work on multiple projects simultaneously
- Effective communication skills
- Zoom recording processing, reports, and scheduling
We offer a comprehensive benefits package, including competitive salary, opportunities for professional growth, and a supportive work environment.
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