Team Lead
hace 2 semanas
About TaskUs:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries, comprehensive benefits packages, and a positive work environment. We believe in fostering a culture of innovation, collaboration, and continuous learning, and we provide our employees with opportunities for growth and development.
Job Expectations:
As a Team Lead at TaskUs, you will be responsible for leading a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Requirements:
- Bilingual in English & Spanish with a minimum B2 proficiency in English.
- 2 years of prior relevant people management experience in the BPO or call center industry.
- A strategic thinker with strong analytical and creative problem-solving skills.
- Experience providing constructive criticism and implementing corrective action plans.
- A high-level understanding of customer confidentiality standards and a passion for the development of teammates.
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