Operations Team Lead

hace 7 días


Medellín, Antioquia, Colombia Solvo Global A tiempo completo

At Solvo Global, we're seeking a seasoned Operations Team Lead to spearhead a dynamic team of professionals. As a key member of our Operations Team, you'll be responsible for leading a diverse group of direct reports, fostering a culture of accountability, and driving continuous improvement. Your expertise will be instrumental in ensuring world-class customer service and meeting program goals.

Key Responsibilities:
  • Lead a team of 12-18 direct reports, providing coaching, development, and motivation to ensure exceptional customer service.
  • Oversee day-to-day operations to meet program goals, including service level quality and staffing.
  • Drive a culture of accountability, continuous improvement, and personal excellence.
  • Communicate key messages effectively to keep direct reports informed.
  • Praise and provide feedback on performance, suggesting improvements when necessary.
  • Collaborate with quality assurance, training, and recruiting teams to leverage best practices.
  • Develop and audit quality assurance strategies for world-class service delivery.
  • Be an ambassador for Solvo Global's culture by modeling values in every action.
  • Be a subject matter expert on the client's business to earn their respect.
  • Implement strategies to maintain acceptable attrition levels.
Requirements:
  • Proven experience in a supervisory role or similar capacity.
  • Strong leadership and communication skills.
  • Ability to work effectively with diverse groups of people.
  • Passion for delivering world-class customer service.
  • Excellent problem-solving skills.

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