Team Lead

hace 2 semanas


Medellín, Antioquia, Colombia TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands in a rapidly changing world.

Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for providing mentorship, guidance, and career development to members of your team. You will also implement escalation channels, lead a high-performing team, and establish team goals.

Key Responsibilities
  • Provide mentorship, guidance, and career development to team members
  • Implement escalation channels in accordance with mutually agreed-upon procedures
  • Lead a high-performing team through an exciting transition
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
Requirements
  • Bilingual in English & Spanish with a minimum B2 proficiency in English
  • 2 years of prior relevant people management experience in the BPO or call center industry
  • A strategic thinker with strong analytical and creative problem-solving skills
  • Experience providing constructive criticism and implementing corrective action plans
  • A high-level understanding of customer confidentiality standards and a passion for the development of teammates
What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We also offer opportunities for professional growth and development, as well as a positive and inclusive work environment.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you


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