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Technical Onboarding Specialist
hace 1 semana
About Scale Up and Our Partner Company
We are excited to partner with innovative companies like our client, who offer cutting-edge solutions for businesses. Their live price testing platform helps companies optimize their pricing strategies and find the right price points that drive growth and maximize revenue.
About The Role
We're seeking a skilled Technical Support Specialist to join our team, someone who can manage pricing experiments, communicate effectively with clients, and provide top-notch support. As a key member of our support team, you'll work closely with high-value clients, ensuring their pricing experiments run smoothly and providing expert guidance whenever needed.
Responsibilities
Pricing Experiment Configuration:
- Configure pricing experiments for clients inside the platform.
- Monitor experiment performance and ensure smooth execution.
- Communicate findings and insights to clients.
Client Communication:
- Foster strong relationships with high-value clients.
- Provide regular updates and address client queries promptly.
Technical Onboarding and Support:
- Guide clients through technical setup and configuration.
- Offer troubleshooting support and ensure seamless implementation.
Requirements
- Customer Support or Customer Success experience, preferably in SaaS.
- Understanding of React.js and Next.js environments.
- Excellent written and verbal English communication skills.
- Strong client-facing communication skills.
