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Quality Assurance Specialist
hace 1 semana
The Quality Assurance Specialist is responsible for assessing the quality of our virtual front office services, ensuring technical accuracy, service delivery, and adherence to company policies.
This role involves monitoring department-level, service-level, and individual-level quality to identify areas for improvement. The specialist will work closely with teams to develop and implement quality assurance procedures for medical processes, including insurance eligibility verification, claims payment status checks, and provider credentialing.
- Design call-related and non-call-related monitoring formats and quality standards.
- Perform call-related and non-call related monitoring and provide trend data to stakeholders.
- Compile and track performance using a quality monitoring data management system.
