Technical Support Specialist

hace 4 días


Perímetro Urbano Medellín, Colombia Tipalti A tiempo completo

At Tipalti, we're looking for a skilled Technical Support Specialist to help us deliver exceptional customer experiences.

The ideal candidate will have hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.

About Us

  • We're a global fintech company, offering innovative solutions for finance professionals.
  • Our collaborative culture ensures every voice is heard, and we welcome applications from candidates with varied personal experiences and abilities.
  • We're committed to recruiting diverse candidates and maintaining an equitable Talent Acquisition process.

Key Responsibilities:

As a Technical Support Specialist, you will:

  • Provide specialized support on technical and product issues, managing customer escalations effectively.
  • Collaborate with internal teams, including Customer Success, Product, and Engineering, to resolve customer issues.
  • Act as a customer advocate, sharing product feedback to drive the product roadmap.
  • Contribute to the development of knowledge articles in our knowledge base.

Essential Skills:

  • Proven technical support experience at a SaaS company.
  • Strong communication and problem-solving skills.
  • Experience working with ticketing systems, such as Zendesk or Salesforce.


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