Technical Support Specialist
hace 4 días
At Tipalti, we're looking for a skilled Technical Support Specialist to help us deliver exceptional customer experiences.
The ideal candidate will have hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
About Us
- We're a global fintech company, offering innovative solutions for finance professionals.
- Our collaborative culture ensures every voice is heard, and we welcome applications from candidates with varied personal experiences and abilities.
- We're committed to recruiting diverse candidates and maintaining an equitable Talent Acquisition process.
Key Responsibilities:
As a Technical Support Specialist, you will:
- Provide specialized support on technical and product issues, managing customer escalations effectively.
- Collaborate with internal teams, including Customer Success, Product, and Engineering, to resolve customer issues.
- Act as a customer advocate, sharing product feedback to drive the product roadmap.
- Contribute to the development of knowledge articles in our knowledge base.
Essential Skills:
- Proven technical support experience at a SaaS company.
- Strong communication and problem-solving skills.
- Experience working with ticketing systems, such as Zendesk or Salesforce.
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