Customer Success Strategist

hace 3 días


Colombia Hyland A tiempo completo

**Hyland Job Description:**

Overview

The Customer Success Strategist plays a pivotal role in ensuring customers derive maximum value from our products and services. This position is responsible for owning the customer journey post-implementation, fostering strong relationships with customers and partners, driving product adoption and stability, reducing risk, and creating opportunities for customer growth.

Key Responsibilities:
  • Drive retention, growth, and ROI among assigned customers by understanding their business objectives and helping them maximize the value of our products and solutions.
  • Develop return-on-investment (ROI) models to communicate throughout the customer life cycle.
  • Act as the primary point of contact representing the customer, identifying and sharing best practices that maximize the value of our products and solutions, and routing inquiries and concerns to appropriate team members.
  • Effectively partner with resources across departments as needed to support customers' needs.
  • Create conditions for successful renewal and expansion of existing business by delivering success in customer relationships.
  • Identify and monitor risk in customers not achieving their stated business objectives and develop a risk mitigation plan.
  • Drive positive customer experience by coordinating resources to address customer questions, concerns, or issues to ensure resolution.
  • Represent the voice of the customer and act as a feedback agent to inform our support, marketing, sales, services, partners, and product strategy.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Experience in a customer advocacy role.
  • Experience managing or participating in projects.
  • Experience selling or delivering IT products/services.
  • Proficiency in Microsoft Windows and Office.
  • Strong oral and written communication skills demonstrating a professional demeanor and ability to interact with others with discretion and tact.
  • Strong organizational, multi-tasking, and time management skills.
  • Strong interpersonal skills; able to maintain solid rapport with team members as well as professionalism with those outside the department.
  • Self-motivated with the ability to manage projects to completion with minimal oversight.
  • Able to thrive in a fast-paced, deadline-driven environment.
Estimated Salary:

$85,000 - $110,000 per year.



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