Team Lead

hace 4 días

Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands in the digital landscape.

Our Culture:

We pride ourselves on our People First culture, which has enabled us to expand our workforce to over 45,000 employees globally. Our presence spans 23 locations across 12 countries, including the Philippines, India, and the United States.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We also provide opportunities for professional growth and development through our various departments, including Total Rewards, Wellness, HR, and Diversity.

Job Expectations:

As a Team Lead, you will be responsible for providing mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures and lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.

Requirements:

  • Bilingual in English & Spanish with a minimum B2 proficiency in English.
  • 2 years of prior relevant people management experience in the BPO or call center industry.
  • A strategic thinker with strong analytical and creative problem-solving skills.
  • Experience providing constructive criticism and implementing corrective action plans.
  • A high-level understanding of customer confidentiality standards and a passion for the development of teammates.

Key Responsibilities:

  • Provide mentorship, guidance, and career development to team members.
  • Implement escalation channels in accordance with mutually agreed-upon procedures.
  • Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. We are committed to providing equal access to opportunities and welcome applicants of different backgrounds, demographics, and circumstances.

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