Lead Agent

hace 1 mes

Medellín, Antioquia, Colombia United Airlines A tiempo completo
  • We have Full-Time and Part-Time positions available. Please complete one application and list which schedule would be your preference

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customers, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What Are Your Responsibilities

  • As a working member of the group, the Lead Customer Service Representative (CSR) is to be available for both internal and external customers
  • The Lead CSR works with team members to attempt to resolve customer problems
  • The Lead CSR is responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management
  • The Lead CSR acts as team coordinator and encourages goal achievement and accountability at the front line
  • In addition, the Lead CSR performs other functions within the scope of their duties to provide quality customer service

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

  • High School Diploma or equivalent secondary school leaving certificate
  • Proven track record of reliability
  • Professional image and appearance
  • Strong communication skills
  • Conflict resolution and decision making, with the ability to lead
  • Must be fluent in English and Spanish (written and spoken)
  • Flexible approach to work standards and duties
  • Public contact / customer service experience
  • Must be able to live and work in Colombia without visa sponsorship or support
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
  • Attendance is required at work location
  • Ability to obtain a U.S. Visa

Preferred

  • Bachelor's Degree
  • 2-3 years of previous work experience in airport operations
  • International GSC qualified
  • Working knowledge of the region
  • Hold Valid passport and U.S. Visa

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT MDE

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