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About Selina
Selina is a lifestyle hospitality brand that inspires authentic and meaningful connections. Our mission is to celebrate the nomadic lifestyle, experience our planet's most beautiful places, build community, engage with locals and fellow travelers, work and enjoy new adventures.
Our Ecosystem
Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.
Job Summary
We are seeking an Operations Rockstar to join our team. As an Operations Rockstar, you will be responsible for ensuring the best experience for all customers from the Front Desk, Cowork, and Playground.
Key Responsibilities
- Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
- Work closely with the tours & travels team.
- Provide sales support to the location.
- Be the main contact to Selina Reservations center.
- Manage communication with guests and deal with complaints.
- Work closely with the back-office team, including inventories and reports.
- Learn how to order office supplies and materials by min and max list.
- Ensure standard customer service.
- Day-to-day support to the housekeeping department.
- Create a community experience in collaboration with the community team.
- Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.
What We Offer
As an Operations Rockstar, you will receive:
- Transportation Voucher 140,000 COP.
- 2 meals/day at Location.
- Free accommodation in dorms during your internship.
- Full free access to the Selina CoWork spaces, culture, and wellness activities.
- Your birthday is time off.
- Discounts on Selina products and services for you, your family, and friends.
- 3 Free Days Accommodation (Dorms) in any Selina.
- Certificate of completion.
Requirements
To be considered for this role, you must:
- Be currently enrolled in the university studying tourism or hospitality.
- Able to provide a university letter confirming the internship period.
- Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.
