Business Solutions Associate

hace 2 días

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Job Summary


We are seeking a skilled Business Solutions Associate to contribute to the overall success of our GOCT business lines and IT&S.


Key Responsibilities



  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships.
  • Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures.
  • Assist Scrum Master in managing agile delivery/adoption, including JIRA, Confluence, Kanban, and ServiceNow.
  • Establish necessary service procedures, policies, and standards in compliance with internal policies and documentation guidelines.
  • Support software development and the Support team in achieving their objectives by applying innovative and problem-solving thinking.
  • Identify root causes of high-frequency problems and support actionable plans to improve development team performance.
  • Manage business and software development metrics framework for software products.
  • Actively pursue effective and efficient operations in accordance with Scotiabank's Values and Code of Conduct.

Requirements



  • University or College degree in Business, Engineering, or Computer Science.
  • Knowledge of software life cycle and general project management.
  • Strong analytic skills, attention to detail, and problem-solving abilities.
  • Excellent written, verbal, virtual, and live communications skills.
  • 2+ years of experience as a Business Analyst.
  • Experience with Atlassian Confluence and JIRA methodologies.

Working Conditions



  • Work in a standard office-based environment with non-standard hours.

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