Quality Assurance Specialist
hace 1 mes
About the Role
We are seeking a skilled and detail-oriented Quality Assurance Specialist to join our team in Medellin, Colombia. As a key member of our quality assurance department, you will play a crucial role in ensuring that our services meet the highest standards of quality.
Responsibilities
- Evaluate and monitor inbound and outbound calls, as well as other customer contact methods, to ensure adherence to established quality standards.
- Participate in calibration sessions and call listening sessions to ensure scoring consistency and best practices.
- Maintain strong program knowledge base and basic understanding of client products, services, and strategies.
- Contribute to maintaining forms and legends documents.
- Support management focus on review of key drivers, metrics, and operational processes that drive Balanced Scorecards and count profitability goals.
Requirements
- Demonstrated experience in quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
Benefits
This is a full-time position offering a competitive salary and benefits package. If you are a motivated and detail-oriented individual who is passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
Estimated Salary Range: 25,000 - 35,000 USD per year
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