Quality Assurance Specialist

hace 1 mes


Medellín, Antioquia, Colombia Minacs A tiempo completo

About the Role

We are seeking a skilled and detail-oriented Quality Assurance Specialist to join our team in Medellin, Colombia. As a key member of our quality assurance department, you will play a crucial role in ensuring that our services meet the highest standards of quality.

Responsibilities

  • Evaluate and monitor inbound and outbound calls, as well as other customer contact methods, to ensure adherence to established quality standards.
  • Participate in calibration sessions and call listening sessions to ensure scoring consistency and best practices.
  • Maintain strong program knowledge base and basic understanding of client products, services, and strategies.
  • Contribute to maintaining forms and legends documents.
  • Support management focus on review of key drivers, metrics, and operational processes that drive Balanced Scorecards and count profitability goals.

Requirements

  • Demonstrated experience in quality assurance or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.

Benefits

This is a full-time position offering a competitive salary and benefits package. If you are a motivated and detail-oriented individual who is passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.

Estimated Salary Range: 25,000 - 35,000 USD per year



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