Quality Assurance Specialist
hace 18 horas
About the Role
The Quality Assurance Specialist is a key member of our team, responsible for ensuring the highest standards of quality in our customer interactions. Located in Medellin, Colombia, this role offers a unique opportunity to make a meaningful impact in a dynamic and fast-paced environment.
Job Summary
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating customer interactions to ensure they meet our quality standards. This includes evaluating inbound and outbound calls, emails, and chats to identify areas for improvement and provide actionable feedback to our teams.
Responsibilities
- Monitor and evaluate customer interactions to ensure they meet our quality standards
- Identify areas for improvement and provide actionable feedback to our teams
- Participate in calibration sessions to ensure scoring consistency and best practices
- Contribute to maintaining our quality knowledge base and staying up-to-date on client products, services, and program strategies
- Support management in reviewing key drivers, metrics, and operational processes to drive Balanced Scorecards and count profitability goals
Requirements
We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a strong understanding of quality standards. The ideal candidate will have experience in a similar role and a proven track record of improving quality metrics.
What We Offer
- A competitive salary of $55,000 - $65,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for professional growth and development in a dynamic and fast-paced environment
- A collaborative and supportive team environment
Location
This role is located in Medellin, Colombia, and requires a strong understanding of the local market and culture. If you are a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply.
How to Apply
If you are a motivated and detail-oriented individual with a passion for quality assurance, please submit your application, including your resume and a cover letter explaining why you are the ideal candidate for this role.
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