Integrated Marketing Specialist
hace 2 meses
We are seeking a highly skilled Integrated Marketing & Communications Designer to drive sales of our Business Kit Subscription to B2B clients, specifically targeting MSMEs in the United States and Jamaica. As an Integrated Marketing & Communications Designer, your primary focus will be on sales, including developing and sustaining long-lasting relationships with our subscribers, selling subscription services, and ensuring client satisfaction.
Key Responsibilities- Develop and maintain positive business relationships with B2B clients, particularly MSMEs
- Sell our Business Kit Subscription using persuasive arguments and solid sales techniques
- Conduct cost-benefit analyses to demonstrate the value of our subscription to potential customers
- Present, promote, and sell our products/services to existing and prospective customers
- Conduct needs analysis to understand the specific requirements of MSMEs and provide tailored solutions
- Proactively reach out to potential customers through cold calling and other sales strategies
- Resolve customer problems and complaints promptly to maximize customer satisfaction
- Achieve sales targets and outcomes within the assigned schedule
- Coordinate sales efforts with team members and other departments
- Analyze the market potential, track sales, and prepare status reports
- Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Stay updated on best practices and promotional trends in the MSME sector
- Seek continuous improvement through feedback and adapt sales strategies accordingly
- Respond to customer queries via phone, email, or chat in a timely and accurate manner
- Assist customers in understanding the features and benefits of our Business Kit Subscription
- Troubleshoot and report product malfunctions, ensuring timely resolution for customers
- Update internal databases with technical issue details and customer interactions
- Monitor and address customer complaints on social media platforms, providing prompt assistance
- Share customer feedback with the Product, Sales, and Marketing teams to drive product enhancements and marketing initiatives
- Follow up with customers to ensure their technical issues are resolved and their needs are met
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