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Help Desk Operations Executive
hace 1 semana
The Helpdesk Operations Executive will be responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to the customers. This incumbent will deliver exceptional customer service and effectively resolve technical issues.
- Daily usage of Helpdesk ticketing system (Zendesk), ensuring efficient ticket routing, prioritization, resolution, in line with required service level agreement.
- Provide customer assistance through various channels – email, webform and webchat.
- Analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions that minimize future occurrences.
