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Remote Customer Care Specialist
hace 1 semana
Join Our Team at Bruntwork
We're a dynamic e-commerce business looking for a skilled Customer Support Virtual Assistant to join our team. As a key member, you'll be responsible for managing customer inquiries, resolving issues, and providing excellent support through various channels.
About the Job
- Manage and respond to customer emails, ensuring timely and accurate information delivery
- Utilize Shopify to access order details, resolve issues, and provide comprehensive support to customers
- Collaborate with suppliers to address and resolve order-related problems
- Contribute to the development and implementation of customer service best practices and procedures
- Explore opportunities to manage Instagram business chat for customer support
Requirements
- Minimum of 3 years of experience in customer support, preferably in e-commerce or retail environments
- Exceptional written communication skills in English, with the ability to convey information clearly and professionally
- Strong proficiency in email management tools and techniques to handle high-volume correspondence efficiently
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
