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Phone Support Agent
hace 2 semanas
We are seeking highly motivated and customer-centric Phone Support Agents - Customer Care to join our client's Call Center as the first point of contact for customers.
About the Role:
In this role, you will be responsible for responding to high-volume inbound customer requests via phone, resolving customer issues, questions, or concerns promptly and with empathy, building positive and long-lasting relationships with customers, documenting customer interactions, and escalating complex issues to the appropriate team when necessary.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues efficiently and effectively.
- Build strong relationships with customers through excellent communication and interpersonal skills.
- Document customer interactions and follow up to ensure resolution.
- Evaluate and resolve customer complaints in accordance with company policies and procedures.
- Demonstrate a commitment to delivering exceptional customer service and ensuring customer satisfaction.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Requirements:
- C1-C2 level English proficiency.
- At least 2 years of experience as a Customer Support Specialist or in a similar role.
- College degree in communication, marketing, languages, or similar preferred.
- A stable internet connection and a dedicated, quiet office space.
- Impeccable attention to detail and strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-volume environment.
- Experience in the BPO industry preferred.
About Motum Inc.:
Motum Inc. is a leading provider of international teams for US-based companies, focusing on creating high-performing teams that empower ambitious individuals from all over the world.
Benefits:
- Growth opportunities within a top US company.
- Type of employment: Full-time employment contract.
- Opportunity to shape the future of a leading company.
