Senior Hospitality Service Manager

hace 2 semanas


Colombia Fleetcor Technologies, Inc. A tiempo completo

Fleetcor Technologies, Inc. is currently seeking a skilled Senior Hospitality Service Manager to lead our team of Traveler Support Center Representatives. As a key member of our organization, you will be responsible for ensuring 100% customer satisfaction for each customer served by the Traveler Support Center.

Job Responsibilities
  • Respond to calls from CLC Lodging travelers who are unable to stay in their regular hotel, identify acceptable alternative hotels and reserve rooms.
  • Assist travelers and hotels when a traveler is having difficulty checking into a hotel.
  • Assist hotels when a traveler's payment card is declined.
  • Promote additional CLC services to hotels (Payment services, Electronic Commerce, Rate Loading).
  • Counsel Traveler Support Center Representatives on immediate concerns that arise during the shift.
  • Train, motivate, develop and coach a team of Traveler Support Center Representatives.
  • Provide input on each team member's progress for the purpose of performance evaluations.
  • Assist with scheduling, allocating work-loads, establishing goals, benchmarks, monitoring progress versus established goals.
  • Identify concerns and communicate them to the Travel Service Center Manager.

The ideal candidate will possess superior verbal and written communication skills, excellent interpersonal skills, and a strong background in customer service. A minimum of three years supervisory and/or management experience in a call center or business environment is required. An Associates degree or equivalent is preferred.

Compensation and Benefits

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.


  • Construction Manager

    hace 2 semanas


    Colombia Path Construction A tiempo completo

    About Us: Path Construction is a rapidly growing commercial general contractor with offices nationwide, serving clients and projects throughout the United States. Our expertise spans various asset classes, including healthcare, multi-family, retail, higher education, hospitality, transportation, self-storage, senior living, water and waste treatment,...


  • Colombia Better Talent By Laveer & Co. A tiempo completo

    COMPANY OVERVIEW: Better Talent By Laveer & Co., a luxury hospitality and real estate firm, specializes in acquiring, developing, and managing premium branded short-term rentals. We're redefining the industry by creating a modern hospitality brand that combines the comfort of home with the consistency of boutique hotels. Our mission-driven approach focuses...

  • Senior Operations Manager

    hace 3 semanas


    Colombia Wir sind Schweizer Marktführerin der Orthopädie- und Rehatechnik und bieten ein ganzheitliches Verso A tiempo completo

    Job OverviewWe are seeking an experienced Senior Operations Manager to lead our customer service team in Switzerland. As a key member of our leadership team, you will be responsible for supervising and guiding a team of customer support representatives, ensuring they meet or exceed service level agreements (SLAs). Your expertise will also help us improve...

  • Service Manager

    hace 6 meses


    Colombia Indra A tiempo completo

    **More digital. More human. More Minsait.** Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible. Buscamos **Service Manager - Ciberseguridad **con ganas de trabajar en nuestros equipos multidisciplinares**.** **¿Cuál...

  • Housekeeping Supervisor

    hace 3 semanas


    Colombia Pocruises A tiempo completo

    Job SummaryThis role is responsible for ensuring the highest standards of housekeeping, sanitation, and maintenance in public areas and guest accommodations on a Princess Cruises ship.Key ResponsibilitiesEnsures that company and public health standards are upheld in all public areas and guest rooms.Coordinates and monitors housekeeping performance through...


  • Colombia, Huila Jairo Santa A tiempo completo

    We are looking for a Support Service Manager, a professional in Industrial Engineering or a similar field for our support department at an innovative software company. Excellent english skills are mandatory. They should have a customer-oriented approach, ensuring high levels of satisfaction by overseeing service level agreements (SLAs) and implementing...


  • Colombia Wir Sind Schweizer Marktführerin Der Orthopädie- Und Rehatechnik Und Bieten Ein Ganzheitliches Verso A tiempo completo

    At Wir Sind Schweizer Marktführerin Der Orthopädie- Und Rehatechnik, we are looking for a seasoned professional to lead our customer service team as a Senior Operations Manager. In this role, you will be responsible for overseeing the daily operations of our call center, ensuring that our high standards of customer service are consistently met or exceeded....


  • Colombia Gove A tiempo completo

    Job OverviewGove is seeking a skilled Customer Service Manager to lead our customer service department.Key ResponsibilitiesSupervise daily customer service operations and ensure timely issue resolution.Maintain accurate records and document customer service activities.Develop and implement effective customer service procedures and loyalty...


  • Colombia Path Construction A tiempo completo

    Path Construction is seeking a qualified Superintendent with hotel and hospitality experience to join our organization in the Columbia, SC area. We are a rapidly growing commercial general contractor with offices in Arlington Heights, IL; Charlotte, NC; Knoxville, TN; Tampa, FL; Dallas, TX; and Phoenix, AZ, serving clients and projects throughout the...


  • Colombia Pocruises A tiempo completo

    OverviewPocruises is the world's leading cruise line, known for delivering exceptional experiences to its guests. As a Room Operations Manager, you will play a crucial role in ensuring that our high standards of service excellence are consistently met.Salary and BenefitsWe offer a competitive salary of $60,000 per annum, along with comfortable double cabin...


  • Colombia Gove A tiempo completo

    Eligibility B.E/M.E/M.Sc.(CS/IT)/MCA/MBA with 5-10 Years of Experience. Location Preferable to Chennai candidates (No Remote Work) Job Description We are looking for an experienced Customer Service Manager to provide excellent customer service. The goal is to run in an efficient and profitable manner, to increase customer satisfaction, loyalty and...


  • Colombia TaskUS A tiempo completo

    **Job Description: Senior Operations Manager** What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...


  • Colombia Iron Mountain A tiempo completo

    At Iron Mountain, we recognize the significance of effective IT service delivery in driving business success. To achieve this, we are seeking a seasoned professional to join our Global IT Service Management Team as an Incident/Problem Manager.About the OpportunityThis role is ideal for individuals with a background in infrastructure or application support...


  • Colombia Quality Speaks Llc A tiempo completo

    About the RoleWe are seeking an experienced Senior Service Implementation Specialist to join our team in Colombia. This role requires a strong work ethic, excellent time management skills, and the ability to multitask in a dynamic environment.

  • Service Desk Manager

    hace 2 semanas


    Colombia Lenovo A tiempo completo

    Lenovo is a leading global technology company with a strong presence in the market.We are currently seeking a highly skilled and experienced Service Desk Manager to join our team.The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring that customer issues are resolved efficiently and effectively.As...


  • Colombia ttg Talent Solutions A tiempo completo

    **Position Title: Customer Care Service Manager** **Location: Remote** **Schedule: 9:00 a.m. - 5:00 p.m.** **Contract Type: Permanent** **Salary: Competitive** **Description**: The Customer Care Service Manager (CCSM) plays a pivotal role in the lifecycle management, growth, and retention of the assigned customer base. Reporting to the Senior Manager of...


  • Colombia Universal Service S.A.S A tiempo completo

    La empresa Universal Service S.A.S. se encuentra en una búsqueda constante de talentos calificados para su área de fabricación metalmecánica.Nuestro equipo busca contratar a un Técnico Senior de Fabricación Metalmecánica para un puesto a tiempo completo con disponibilidad de laborar los fines de semana.Entre las responsabilidades del puesto se...

  • Site Manager

    hace 2 semanas


    Colombia Path Construction A tiempo completo

    Path Construction is a rapidly growing commercial general contractor with a presence in multiple regions across the United States. We are seeking an experienced Superintendent to join our team in the Columbia, SC area.The ideal candidate will have at least 5 years of construction management experience in various asset classes, with a strong background in...


  • Colombia Scotiabank A tiempo completo

    Job Title: Process Manager, IT Service ManagementJob Summary:We are seeking a highly motivated Process Manager, IT Service Management to join our Global Technology Enterprise Platforms (GTEP) team at Scotiabank. As a key member of our IT Service Management (ITSM) department, you will be responsible for leading the gathering and documentation of requirements...


  • Colombia Crate And Barrel A tiempo completo

    We're seeking a skilled professional to join our team as a Customer Experience Manager in the home furnishings industry. Estimated Salary: $60,000 - $80,000 per year.About UsCrate and Barrel is a leading retailer of modern and stylish home furnishings, with over 130 stores across the US and Canada. Our company was founded in 1962, and we've been inspiring...