Room Operations Manager
hace 1 semana
Overview
Pocruises is the world's leading cruise line, known for delivering exceptional experiences to its guests. As a Room Operations Manager, you will play a crucial role in ensuring that our high standards of service excellence are consistently met.
Salary and Benefits
We offer a competitive salary of $60,000 per annum, along with comfortable double cabin accommodations, meals, and extensive learning and recreational programs available to all teammates.
Job Description
As a Room Operations Manager, you will be responsible for overseeing the daily operations of housekeeping, sanitation, maintenance, and related services in guest and teammate public areas as well as guests and officers' staterooms. You will co-own and monitor the Housekeeping performance through Quality Assurance strategies and company issued standards.
Key Responsibilities
- Ensure Company and Public Health standards of housekeeping, sanitation, maintenance, and related services are always upheld
- Co-own and monitor the Housekeeping performance through the Quality Assurance strategy and company issued standards
- Perform daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas
- Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests
- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries
- Regularly monitor guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience
- Ensure guest group activities and setups performed by personnel always meet the required standards and time frame
- Identify and communicate furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
- Consistently exceed the Housekeeping defined targets by driving a personalized guest and teammate centric & experience culture, reducing friction points, and mitigating negative surprises
- Ensure utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates centric experience
- Enforce accountability and ownership of the Service Excellence platform and philosophy
- Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions while driving down ship-specific post-cruise complaints
- Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies
Required Skills and Qualifications
- Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment
- Clear understanding of Public Health and Environmental requirements relating to the servicing of public areas
- Ability to be pro-active in the department and work with minimal supervision
- Excellent command of the English language, both verbal and written
Benefits
Pocruises offers many benefits, including competitive salaries, comfortable living quarters, and extensive learning opportunities. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.
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