Room Operations Manager

hace 1 semana


Colombia Pocruises A tiempo completo

Overview

Pocruises is the world's leading cruise line, known for delivering exceptional experiences to its guests. As a Room Operations Manager, you will play a crucial role in ensuring that our high standards of service excellence are consistently met.

Salary and Benefits

We offer a competitive salary of $60,000 per annum, along with comfortable double cabin accommodations, meals, and extensive learning and recreational programs available to all teammates.

Job Description

As a Room Operations Manager, you will be responsible for overseeing the daily operations of housekeeping, sanitation, maintenance, and related services in guest and teammate public areas as well as guests and officers' staterooms. You will co-own and monitor the Housekeeping performance through Quality Assurance strategies and company issued standards.

Key Responsibilities

  1. Ensure Company and Public Health standards of housekeeping, sanitation, maintenance, and related services are always upheld
  2. Co-own and monitor the Housekeeping performance through the Quality Assurance strategy and company issued standards
  3. Perform daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas
  4. Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests
  5. Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries
  6. Regularly monitor guest feedback, Service Excellence platform, and OBE information to identify trends that might compromise the guest experience
  7. Ensure guest group activities and setups performed by personnel always meet the required standards and time frame
  8. Identify and communicate furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
  9. Consistently exceed the Housekeeping defined targets by driving a personalized guest and teammate centric & experience culture, reducing friction points, and mitigating negative surprises
  10. Ensure utilization of Princess MedallionClass products, services, and applications to drive engagement in delivering a guest and teammates centric experience
  11. Enforce accountability and ownership of the Service Excellence platform and philosophy
  12. Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions while driving down ship-specific post-cruise complaints
  13. Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies

Required Skills and Qualifications

  • Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment
  • Clear understanding of Public Health and Environmental requirements relating to the servicing of public areas
  • Ability to be pro-active in the department and work with minimal supervision
  • Excellent command of the English language, both verbal and written

Benefits

Pocruises offers many benefits, including competitive salaries, comfortable living quarters, and extensive learning opportunities. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.


  • Operations Manager

    hace 6 meses


    Colombia NeoWork A tiempo completo

    Hey there! NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement. As a leading BPO company,...

  • Floor Operations Manager

    hace 1 semana


    Colombia Arrise A tiempo completo

    Company OverviewARRISE sets the benchmark for service delivery and excellence in the iGaming industry. With a community of over 6,000 driven professionals across multiple locations, we partner with industry leaders like Pragmatic Play to deliver world-class gaming experiences.Job SummaryWe are seeking a Floor Operations Manager to quickly resolve any game or...


  • Colombia Partos A tiempo completo

    Job Description:Regional Operations Manager - Africa RegionAbout PartosWe are a dynamic organization, trying to keep an informal ambiance within our offices, with a lot of room for creativity, inspiration and self-initiative from employees. We practice what we preach: dynamic, innovative, integrity focused, and a drive to reach the highest possible results...

  • Operations Manager

    hace 6 meses


    Colombia TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    hace 8 meses


    Colombia BETTER CONTEXT A tiempo completo

    Position Overview: - ️An opportunity to work with an international company to grow our digital magazine and community of top marketing professionals. Strong base salary + performance bonus + opportunities for career growth. - ️We are seeking an Operations Manager with a strong background in communication, preferably within advertising or marketing, to...

  • Operations Manager

    hace 6 meses


    Colombia OutPlex A tiempo completo

    **Operations Manager** **Company Overview**: OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing - outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center...


  • Colombia Softtek Colombia A tiempo completo

    About Softtek ColombiaFounded in 1982, Softtek is a global provider of process-driven IT solutions with operations across North America, Latin America, Europe, and Asia.We have 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India, helping top-tier corporations in over 20 countries achieve predictable...


  • Colombia Crowdstrike A tiempo completo

    We are seeking a Business Operations Manager to lead our team's strategic planning efforts. Key responsibilities include: Developing and implementing business strategies to drive growth and profitabilityMaintaining strong relationships with stakeholders to ensure effective communication and collaborationProviding data-driven insights to inform business...

  • Store Operations Manager

    hace 2 semanas


    Colombia Perform Recruitment A tiempo completo

    About the Role">Perform Recruitment is seeking an experienced Store Operations Manager to oversee the day-to-day activities of a tyre shop in Midleton, Co. Cork. As a key member of our client's team, you will be responsible for driving sales, ensuring excellent customer service, and managing store operations.">Responsibilities">Manage and lead a team of...


  • Colombia Phoenix Support Services A tiempo completo

    Job Role: Digital Operations ManagerJob Type: ManagementThe Digital Operations Manager is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations Manager...


  • Colombia Perform Recruitment A tiempo completo

    About the RolePerform Recruitment is seeking an experienced Grocery Store Operations Manager to lead store operations in a busy grocery store located in Cork. As the successful candidate, you will be responsible for providing robust leadership and ensuring the delivery of exceptional customer service.ResponsibilitiesLeadership: Provide guidance to the store...


  • Colombia Snider Fleet Solutions A tiempo completo

    Overview">We are currently seeking a Warehouse Operations Manager to oversee warehouse personnel and ensure they safely and efficiently complete day-to-day tasks. This includes the mount/dismount area, shipping/receiving, organization of stock, and customer retread area tires.The Ideal Candidate">To be successful in this role, you will have at least 2 years'...


  • Colombia Perform Recruitment A tiempo completo

    About the RolePerform Recruitment is seeking an accomplished Retail Operations Manager to drive sales and profitability in a bustling grocery store located in Cork. As the ideal candidate, you will possess a wealth of experience in store management, leadership, and customer service.


  • Colombia Phoenix Support Services A tiempo completo

    Usaquen, Colombia | Posted on 02/22/2024 Country: Colombia About us Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup...

  • Operations Manager

    hace 1 mes


    Colombia Premier Media A tiempo completo

    As a key member of the Premier Media team, we are seeking an experienced Operations Manager to join our fast-paced and innovative environment. In this role, you will be responsible for streamlining and optimizing our operational functions, ensuring seamless integration and optimal performance of technological operations.Key Responsibilities:Operational...

  • Retail Operations Manager

    hace 2 semanas


    Colombia Perform Recruitment A tiempo completo

    Our esteemed client, a reputable grocery store in Co. Cork, is actively seeking an enthusiastic and customer-oriented professional to become a vital member of the team as a Retail Operations Manager. As a key figure in our checkout process, you will play a pivotal role in ensuring seamless and efficient operation for our valued customers.About the Role:We...


  • Colombia Gestion Humana A tiempo completo

    **Job Summary**We are seeking a skilled Financial Operations Manager to assist in the day-to-day operations of our small restaurant. The ideal candidate will have excellent customer service skills and be able to maintain high standards of cleanliness and organization.**Key Responsibilities:**Assist in managing financial transactions and maintaining accurate...

  • Operations Manager

    hace 3 meses


    Colombia High Scale Ai A tiempo completo

    Join Us: We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry. This role requires a hands-on approach to managing resources, optimizing...

  • Senior Operations Manager

    hace 4 semanas


    Colombia Wir sind Schweizer Marktführerin der Orthopädie- und Rehatechnik und bieten ein ganzheitliches Verso A tiempo completo

    Job OverviewWe are seeking an experienced Senior Operations Manager to lead our customer service team in Switzerland. As a key member of our leadership team, you will be responsible for supervising and guiding a team of customer support representatives, ensuring they meet or exceed service level agreements (SLAs). Your expertise will also help us improve...


  • Colombia Diversified Maintenance-Rws A tiempo completo

    Job SummaryWe are seeking an experienced Facilities Operations Manager to oversee the coordination and supervision of district and project managers, as well as individual sites. The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of delivering quality service within established budgets.