Technical Support Specialist for Nielseniq
hace 3 semanas
**Company Overview**
Nielseniq is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, Nielseniq combined with GfK, bringing together the two industry leaders with unparalleled global reach.
**Job Description**
We are seeking a skilled Technical Support Specialist to join our Application Support team. As a Technical Support Specialist, you will provide dedicated Application Support focus for the Nielseniq Label Insight IT Service, its internal applications, and ensure that users of the proprietary applications can fulfill their duties while adhering to internal departmental processes.
This is primarily a technical role with elements of support, customer service to the internal Nielseniq functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant expert team as well as project support that will enable the business to deliver services to a global market.
**Required Skills and Qualifications**
- Experience in working within a service desk.
- Experience of supporting proprietary applications within a commercial environment.
- Analytical, methodical approach to information gathering and fault diagnosis.
- Good level of face-to-face customer service experience.
- Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
- Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
- Understanding of XML, JSON (Preferred).
- Working knowledge of Google applications and tools (Preferred).
- Working knowledge of Microsoft 365 applications and tools (Preferred).
**Benefits**
- Flexible working environment.
- Health insurance.
- Life assurance.
- Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)
**Salary**
The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.
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