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Project Specialist Lead
hace 1 mes
Indigo Slate is seeking a highly skilled Project Specialist Lead to join our operations team in Colombia. This is an onsite role that requires full-time commitment with benefits.
Key Responsibilities:
- Lead and manage entire support operations
- Be the first point of escalation
- Control support metrics
- Work in an operations team supporting requests related to project lifecycle
- Understand customer tools and gain expertise on using those
- Create excel reports related to various requests
Requirements:
- Proficient in English and Spanish
- Supervisor experience
- Hands-on experience on a ticket management tool like Service Now, Jira etc.
- Ticket triaging
- Hands-on experience in Microsoft Excel
- Strong communication and analytical skills
- Worked in an operations support team
Desired Skills:
- Advanced excel for report automation
- Education: College degree or equivalent
At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet. Powered by JazzHR
