Help Desk Specialist for Latin America

hace 3 semanas


Colombia Teleperformance A tiempo completo

Looking to advance your career in technical support? We have an exciting opportunity for a Help Desk Specialist to join our team in Bogotá, Colombia. About Teleperformance

Teleperformance is the industry leader with a presence in over 91 countries. We're certified as one of the best companies to work for globally by Great Place to Work.

Your Role and Responsibilities

As a Help Desk Specialist, you will be responsible for collaborating with various companies from Latin America, providing top-notch technical support, and working with confidential information while maintaining discretion.

The Ideal Candidate

We're looking for an English speaker with a B2 level (80% proficiency) who is empathetic, responsible, and proactive. You'll need to be an excellent listener with strong problem-solving skills to resolve issues efficiently on the first interaction.

Requirements

  • Minimum 2 years of experience in customer service, IT, Web Tech Support, or related fields.
  • Strong analytical and communication skills.
  • Ability to multitask and prioritize tasks effectively.

What We Offer

We offer a competitive salary of $4,100,000 COP, a hiring bonus of $4,100,000 COP, and a comprehensive benefits package that includes:

  • A schedule of Monday to Friday from 8:00 AM to 5:00 PM with weekends off.
  • 40 hours of work per week.
  • Performance bonuses and growth opportunities.
  • Paid training and career development programs.
  • An indefinite-term contract.
  • Coworkers fund and volunteering program.

Grow with Us

Join our diverse team and become part of the world's largest interactions team. Connect with cultures and help shape the future of customer experience.


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