Real Time Management Associate

hace 2 días


Medellín, Antioquia, Colombia Minacs A tiempo completo
Job Title: Associate, Real Time Management

The Associate, Real Time Management is a key role within our Call Center environment, responsible for ensuring the intraday performance of one program or line of business. This position requires the ability to monitor systems, analyze data, and make informed decisions to meet client expectations and Concentrix scheduling standards.

Key Responsibilities:
  1. Develop and implement effective staffing strategies to meet client needs
  2. Monitor and analyze intraday performance metrics to identify areas for improvement
  3. Collaborate with team members to resolve scheduling issues and optimize agent availability
  4. Prepare and present reports to stakeholders on agent availability and performance
  5. Stay up-to-date with industry trends and best practices to continuously improve operations
Requirements:
  1. Proficient in Excel and other Microsoft Office tools
  2. Previous experience in related fields, such as call center operations or scheduling
  3. Strong analytical and problem-solving skills
  4. Effective communication and collaboration skills
  5. Ability to work in a fast-paced environment and prioritize multiple tasks
Location:

Minacs

Language Requirements:

English (B2)



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