Remote Customer Experience Associate

hace 4 días

Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

Job Description

We're seeking an E-commerce Assistant to join our dynamic startup as an integral part of our customer experience team.
In this role, you'll be responsible for providing exceptional customer service, guiding customers through our website, and shaping our customer service strategy.

Responsibilities:

  • Serve as the voice of our brand by responding promptly and professionally to customer inquiries
  • Guide customers through our Shopify-based website, ensuring they can easily find the products and information they need
  • Provide expert product knowledge, addressing questions and concerns to facilitate informed purchasing decisions
  • Handle return inquiries with empathy and efficiency, ensuring customer satisfaction
  • Manage and triage requests for free product samples, coordinating with the internal team to fulfill these strategically
  • Utilize and contribute to our knowledge base and response templates, maintaining consistency in our customer communications
  • Adapt to increasing workloads and responsibilities as our business grows, potentially transitioning to full-time hours

Requirements:

  • Proven experience in e-commerce customer service, with a strong familiarity with Shopify platforms
  • Excellent written communication skills in English, with the ability to convey warmth and professionalism in digital interactions
  • Demonstrated ability to multitask and efficiently manage inquiries across various platforms
  • Strong problem-solving skills and a customer-first mindset
  • Proficiency with social media platforms, particularly Instagram, and understanding of social media etiquette
  • Self-motivated with the ability to work independently in a remote setting
  • Flexibility to align working hours with Pacific Time zone for real-time team communication
  • Enthusiasm for learning about new products and staying updated on e-commerce trends
  • Ability to maintain confidentiality and handle sensitive information responsibly

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