Air Import Customer Service Representative
hace 4 semanas
At Expeditors, we're committed to delivering exceptional customer service and ensuring timely arrival of freight. As an Air Import Customer Service Representative, you'll play a crucial role in monitoring freight and preparing shipping documents for final delivery.
Key Responsibilities:- Monitor inbound shipments and ensure freight is made available for customers in a timely manner.
- Meet all Pharmaceutical & Healthcare requirements as per GDP/GDPMDS regulations and directives.
- Ensure documents and freight are turned over to customers' brokers in a timely manner.
- Trace flight delays with airlines and origins to provide timely feedback on arrival information to customers and the customer service team.
- Ensure all paperwork is in proper order, meeting customer profiles and complying with local rules and regulations.
- Achieve 100% customer satisfaction by understanding customers' needs and handling requirements.
- Enter data into the system accurately and timely.
- Bill freight and handling charges accurately and send billing invoices to customers in a timely manner.
- Closing inter-company settlements accurately within the company's specified timeframe.
- Prepare and submit reports as required.
- File PNCs promptly with parties concerned.
- Take on additional tasks as required to meet departmental needs.
- 2 years of working experience.
- Good working knowledge of computer software applications, including E-Mail, Excel, Word, and PowerPoint.
- Good interpersonal, communication, and problem-solving skills.
- Fluent in written and spoken English.
- Initiative and a positive, proactive demeanor.
- Commitment to the job and work assignments given.
- Good understanding of Customer Service culture.
- Team player with the ability to work with various personalities across all levels of the organization.
Expeditors offers excellent benefits, including benefits compliant with local law, a Training and Personnel Development Program, and growth opportunities within the company.
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Customer Service Representative
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