Client Success Manager
hace 4 semanas
The Client Success Manager will be responsible for managing and developing a team of associates to ensure high client satisfaction through the timely delivery of high-quality projects. This role requires strong leadership competencies, a proven success track record as a team leader, and excellent analytical and communication skills.
Key Responsibilities:
- Partner with CBPs to ensure NielsenIQ and client objectives are met.
- Supervise quality check processes and proper execution of ways of working.
- Encourage constant optimization and automation of deliverables to improve speed and quality of service.
- Oversee prioritization of tasks and effective communication across stakeholder teams.
- Consult with clients regarding general study concerns.
- Conduct and support strategic external presentations.
- Develop top talents in the team and ensure succession plans are in place.
- Drive engagement, inspire, and motivate the team.
- Allocate work based on team workload capacity and skills.
Requirements:
- 3+ years of experience in team management and strong leadership competencies.
- Proven success track record as a team leader and group client manager.
- 5+ years' experience in Marketing Research, with exposure to multiple markets and clients.
- University degree in Marketing, Economics, or related field, with a preference for Postgraduate or MBA.
- Strong analytical mind and excellent numerical skills.
- Strong business and financial acumen, including business environment and client knowledge.
- High level of communication, negotiation, and client service skills.
- Very good knowledge of advanced analysis, methods, and tools, including Excel and PowerPoint.
- High level of project management and time management skills.
- Energy, passion, and a can-do attitude to challenge the status quo and improve service experience for clients and employee experience for NielsenIQ associates.
- Fluent communication in English, verbal and written, at least C1 level.
- Comfortable working in a virtual environment and multicultural setting.
- Interest in the FMCG industry.
Additional Information:
- Flexible working environment.
- Volunteer time off.
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit our website.
Our commitment to Diversity, Equity, and Inclusion:
NielsenIQ is committed to reflecting the diversity of clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: our website
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