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Customer Support Specialist
hace 2 meses
Customer Success Engineer – Energy Components Americas Support
Location: Bogota, Colombia
Model of Work: Hybrid
Please Submit your CV/Resumé in English. Only resumes submitted in English will be considered.
About Quorum Software
Quorum Software is a leader in connecting individuals and information throughout the energy value chain. With a history of innovation, we have developed software solutions for various roles within the energy sector, enhancing business workflows to maximize profitability and growth. Our vision is to unify the global energy ecosystem through cloud-first software, data standards, and integration, serving over 1,000 companies with decision-ready data.
Be a part of our legacy
As the largest provider of digital technology focused on business workflows in the energy sector, Quorum Software supports a diverse range of clients, from emerging companies to industry giants. Our solutions are transforming operations across the energy value chain, empowering leaders to modernize their organizations.
Who we are looking for:
We seek individuals who thrive on challenges and enjoy a dynamic, fast-paced international environment. Quorum Software is expanding rapidly, and we are looking for talented professionals to contribute to our mission in oil and gas transformation.
What You Will Do:
- Deliver Level 2 Application Software Support for Energy Components (EC), managing Incident, Service Request, Change, and Problem Management.
- Diagnose, troubleshoot, and resolve software application issues within established SLAs.
- Engage in the configuration, enhancement, and testing phases of software modifications.
- Assess and prioritize customer-reported issues effectively.
- Ensure a positive customer experience through timely responses and support resolutions.
- Implement and maintain master data management solutions.
- Integrate technical expertise with business acumen to provide customer solutions.
- Document incidents and manage communications thoroughly.
- Mentor junior team members and share technical knowledge.
- Collaborate with the Continuous Service Manager to enhance processes and maintain high-quality standards.
- Adhere to Service Level Agreements consistently.
- Work effectively with global cross-functional teams.
- Provide after-hours on-call support for critical issues as needed.
- Ensure the successful completion of personal and team objectives.
- Perform additional duties as assigned.
What to Bring:
- A bachelor's degree or equivalent in Information Technology, Computer Science, Mathematics, or a related field.
- A minimum of 3 years of experience in solution support or implementation.
- Proficiency in software technologies such as Java and Oracle PL/SQL in both Linux and Windows environments.
- Strong skills in diagnosing and resolving software application issues.
- Experience in writing monitoring and automation scripts using Perl or Shell.
- Familiarity with Datacenter & Cloud Infrastructure services (e.g., AWS and Azure) is a plus.
- Knowledge of ITIL concepts and their application in IT Customer Support.
- Experience with IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc.) for managing customer engagements.
- Proficiency in Microsoft Office products.
- Strong analytical and problem-solving skills.
- Experience in the Oil and Gas industry or hydrocarbon accounting is advantageous.
- Excellent written and verbal communication skills in English.
- Ability to set and achieve goals while overcoming challenges.
- A collaborative team player who enjoys a multicultural environment.
- Fluency in English, both written and spoken.
Additional Details
- Background Check: Successful candidates will undergo various clearances, including Criminal History Check and Education Verification.
- Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required; the company will not pursue visa sponsorship for this position.
- Professional Registration: Candidates may need to present their professional registration if applicable.
- Onboarding Medical: Candidates must complete a medical examination prior to employment, as per Colombian legislation.
Please Submit your CV/Resumé in English. Only resumes submitted in English will be considered.
Diversity Statement : Quorum is dedicated to fostering a culture of diversity, equity, and inclusion. We strive to create an environment where diverse talent can thrive and contribute their best work. Our commitment to equality encompasses all aspects of diversity, and we actively promote an inclusive workplace.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by law.
Those requiring reasonable accommodation during the application or interview process should notify a member of the Human Resources Department.
