IT Support Specialist

hace 2 meses


Barranquilla, Atlántico, Colombia TTEC A tiempo completo

Elevate Your Career with TTEC

At TTEC, we pride ourselves on creating a vibrant work environment that fosters growth and innovation. As a Desktop Support Technician, you will play a crucial role in enhancing the daily operations of our associates.

Your Role:

In this position, you will be the go-to person for resolving technical challenges. Your expertise will not only assist in troubleshooting but also contribute to the overall efficiency of our IT operations.

Key Responsibilities:

  • Identify and resolve technical issues impacting associates by leveraging your IT knowledge.
  • Provide comprehensive technical support, including installation, configuration, and maintenance of PC hardware and software.
  • Manage the help ticket lifecycle, ensuring timely resolutions and effective communication.
  • Assist associates through virtual troubleshooting sessions, guiding them step-by-step.
  • Prioritize and monitor ticket requests to ensure swift resolutions.

Qualifications:

  • A degree in IT or relevant experience in the field.
  • At least 6 months of experience in the BPO sector.
  • Fundamental knowledge of IT and desktop support, including hardware and software troubleshooting.
  • A strong desire to understand and address technical issues effectively.
  • Ability to conduct virtual troubleshooting and provide clear solutions.
  • A customer-centric approach with a positive attitude towards assisting others.

What We Offer:

  • Support for your professional growth and career advancement.
  • An inclusive workplace culture that values community engagement.
  • A global network of passionate learners guided by our core values.
  • Comprehensive benefits including paid time off and wellness programs.
  • A competitive compensation package with performance-based bonuses and additional perks.

Join us at TTEC and be part of a team that values your contributions and supports your career journey.


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