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Senior Collections Manager
hace 2 meses
About the Role:
As a Senior Collections Manager at adidas, you will play a critical role in driving the success of our Order to Cash (O2C) process. This is a challenging and rewarding opportunity to lead a team of professionals in delivering high-quality services for Finance and Accounting.
Key Responsibilities:
- Lead and manage a team of Credit and Collections professionals, providing coaching, training, and performance appraisal guidance to ensure their growth and development.
- Oversee the credit, customer billing, cash applications, collections, and dispute management processes, ensuring timely and accurate execution.
- Drive continuous improvement in the O2C team by introducing Lean principles and developing team members to enhance process efficiency and effectiveness.
- Project manage the implementation of technology solutions to support O2C processes, ensuring seamless integration and minimal disruption.
- Manage customer relationships, resolving issues and conducting root cause analysis to prevent future occurrences.
- Collaborate with Finance, Sales, and IT teams to ensure alignment and effective communication.
- Act as an escalation point for process-related issues, providing expert guidance and support to resolve complex problems.
- Develop and maintain strong financial controls over O2C processes, ensuring accuracy and compliance.
Key Relationships:
- Finance Team
- Process Owners
- IT & Corporate Solutions
- Sales Team
- Customer Service
Requirements:
- BA degree in Accounting, Finance, or Economics
- Minimum of 5 years of relevant experience in End-to-End processes specifically for Credit and Collections activities
- Experience with process improvement and root cause analysis
- Proven work experience in people management, with the ability to manage a medium-sized team
- Experience in Shared Service environments is considered a plus
