Senior Business Operations Manager for LATAM Accounts Receivable
hace 1 semana
**About Us**
At Genesys, we empower over 8,000 organizations across 100 countries to provide exceptional customer and employee experiences. Our AI-powered experience orchestration platform, Genesys Cloud, enables businesses to deliver personalized experiences at scale.
**Job Overview**
We are seeking a seasoned Senior Business Operations Manager to oversee LATAM Collections for one of the world's largest private B2B software companies. As a key member of our Strategic Finance team, you will report to the Sr. Director, Credit and Collections, and collaborate with cross-functional teams to drive collections performance.
**Responsibilities**
• Develop and implement collection strategies to drive timely receipt of payment, ensuring a balance between customer relationships and business needs.
• Liaise with customers and partners to ensure prompt collections, making sound decisions that consider the customer's perspective.
• Collaborate with the Sr. Director, Credit and Collections, to produce and update cash forecasts, driving business growth.
• Establish effective action plans to mitigate collection risks, review, and analyze progress to drive strategic decision-making.
• Develop and manage risk mitigation strategies, ensuring compliance with regulations and standards.
• Provide critical financial and operational insights, making actionable recommendations to drive business growth.
• Manage and track goal achievement for the team, driving operational excellence and growth.
• Collaborate with multiple levels of management, including Finance, Sales, Revenue, Marketing, and Information Technology, to drive business objectives.
• Foster a culture of growth and development, empowering team members to take ownership and drive results.
• Develop and implement processes to reduce complexity, increase standardization efficiency, and drive business outcomes.
• Participate in strategic projects to support business goals, driving innovation and growth.
**Requirements**
• Strong business acumen and experience in collections, finance, or a related field.
• Excellent communication and presentation skills, with the ability to effectively engage stakeholders.
• Proven ability to drive business growth, manage risk, and improve operational efficiency.
• Strong analytical skills, with the ability to analyze complex data and drive insights-driven decision-making.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities.
• Fluency in English, Spanish, and Portuguese, with excellent language skills and cultural awareness.
**What We Offer**
• Competitive salary: $120,000 - $180,000 per year, depending on experience.
• Opportunities for professional growth and development, with a focus on empowerment and self-directed learning.
• Collaborative and dynamic work environment, with a focus on innovation and business outcomes.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous PTO policy, with a focus on work-life balance and flexibility.
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