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Senior Manager, LATAM Collections
hace 2 meses
Genesys Strategic Finance is seeking a seasoned professional to oversee LATAM Collections for one of the largest private B2B software companies headquartered in Menlo Park, CA.
Key Responsibilities:- Liaise with customers and partners to ensure timely collections.
- Make sound decisions that consider customer relationship while balancing the needs of the collections team and timely receipt of payment.
- Produce and update cash forecast as requested by Sr. Director, Credit and Collections.
- Develop and implement collection strategies by leveraging industry experience, peer network, and benchmarking avenues.
- Ensure adherence to Collections policies and procedures in compliance with all regulations and standards.
- Provide critical financial and operational information and make actionable recommendations on both strategy and operations.
- Manage risk and drive decrease in DSO/Past due % and measure progress in both.
- Review and establish effective action plans to mitigate collection risks.
- Prepare monthly management and productivity reports and schedules.
- Manage, drive, and track goal achievement for the team.
- Participate in strategic projects to support business goals.
- Strong communication and presentation skills.
- Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency.
- Collaborate with multiple levels of management and various business segments including Finance, Sales, Sales Ops, Customer Service, Revenue, Marketing, and Information Technology.
- Ability to effectively select, develop, coach, empower, and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
- Ensure direct collaboration with Global Regions.
- Excellent communication skills.
- Ability to speak Portuguese, Spanish, and English fluently.
- Continuous improvement mindset.
- Developing capability.
- Cross-boundary collaboration.
- Leading people and teams.
- Inspiring accountability.
Genesys is an equal opportunity employer committed to equity in the workplace. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
