Customer Service Operations Director

hace 6 días

Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completo
About Us
Kaizen Gaming, a leading GameTech company, operates in 17 markets worldwide. Our team of over 2,700 Kaizeners from 40+ nationalities spans across 3 continents. We strive to leverage cutting-edge technology, providing an exceptional experience for our millions of customers.

Our goal is to create a productive and motivating work environment, led by the Customer Service Manager. This role involves implementing the general strategy within the Team, focusing on people development, Team morale and performance, overall operation and function of the department.

The CS Manager will:
  • Collaborate with the head/director to achieve the overall goals of the division;
  • Create strategic plans, set long, medium and short-term goals and turn new ideas into projects;
  • Monitor BPO providers and deliverables;
  • Allocate projects and monitor progress, provide advice and assist when needed;
  • Analyze, evaluate and report for the overall results of the internal and outsource operations (quantitative and qualitative metrics);
  • Collaborate with supervisor and team leaders to ensure smooth internal and external operations;
  • Monitor performance and needs of direct reports and overall performance of the department;
  • Be responsible for recruiting needs and processes;
  • Collaborate with the QC team regarding qualitative reports (agents/department evolution according to KPIs);
  • Stay updated about customer service trends, tools and practices.

What You'll Bring
To succeed in this role, you'll need at least 5 years of experience in customer service management. Knowledge of Lean Six Sigma Methodology is desirable. You should be passionate about customer service, have a data-driven approach, and be able to thrive in a dynamic environment. Excellent organizational, communication, and interpersonal skills are essential, as well as self-motivation, autonomy in decision-making, quick reaction to sudden incidents, efficiency, and flexibility. Proficiency in English, both written and spoken, is required, and occasional travel may be necessary for face-to-face meetings or visits to partners and third parties.

Perks and Benefits
We offer a competitive salary package, bonus scheme, health insurance for you and your family, monthly meal allowance, developmental 360° feedback framework, and unlimited access to Udemy & continuous training. Kaizen Gaming is an equal opportunity employer committed to fostering a diverse and inclusive workplace, welcoming applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.

  • Sales and Operations Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Mondelez International A tiempo completo

    **Job Description:**The Sales and Operations Manager - Customer Service will be responsible for managing the sales and operations function for customer service, ensuring the successful delivery of products and services to customers.**Key Responsibilities:**Manage the sales team to ensure the achievement of sales targets and customer satisfaction.Develop and...

  • Operations Director

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Payu A tiempo completo

    Company OverviewAbout Payu: We are a leading company in the financial and payment services sector. Our mission is to provide excellent customer service and timely attention to our clients.Job DescriptionWe are seeking an experienced Operations Director to lead our operational team and manage our processes. The ideal candidate will have strong leadership...

  • Customer Service Transformation Lead

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    **Job Description:**The Customer Service Transformation Lead will lead efforts to transform customer service processes in Latin America. This role will require a strong understanding of customer service operations and excellent leadership skills.**Key Responsibilities:**Develop and implement strategic plans to enhance customer service processes.Leverage data...

  • Customer Service Representative

    hace 22 horas

    Bogotá, Bogotá D.E., Colombia Grupo Cos (Customer Operation Success) A tiempo completo

    As a key member of the Grupo Cos team, you will be responsible for ensuring the success of our customer operations.We are seeking an experienced and motivated individual to work on-site in our Caracol Radio Building location, working Monday to Friday from 8 am to 5 pm.The successful candidate will have excellent communication skills, both written and verbal,...

  • Customer Service Leader

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completo

    Kaizen Gaming, a leading GameTech company operating in 17 markets worldwide, is seeking a Customer Service Leader to join our diverse team of over 2,700 Kaizeners from 40+ nationalities.We strive to provide the best experience to our millions of customers through cutting-edge technology and innovation. As a Customer Service Leader, you will be responsible...

  • Experienced Customer Service Representant Operations

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job Description - Experienced Customer Service Representant Operations (2406227138W)Experienced Customer Service Representant Operations - 2406227138WDescription Johnson & Johnson is currently seeking an Experienced Customer Service Representant Operations to join our Team located in Bogotá.At Johnson & Johnson, we believe health is everything.Our strength...

  • Customer Service Representative Operations Specialist

    hace 13 horas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job DescriptionAt Johnson & Johnson, we are seeking an experienced professional to join our team as a Customer Service Representative Operations Specialist. This role is a key point of contact for internal functions and external parties to engage the Customer Service organization.The Customer Service Representative provides direct support to customers and...

  • Customer Service Operations Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    Job OverviewThe Customer Service Jr. Specialist is a vital point of contact for internal and external parties to engage the Deliver and Customer Service organization at Johnson & Johnson.

  • Experienced Customer Service Representant Operations

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job Description - Experienced Customer Service Representant Operations (2406227138W) Experienced Customer Service Representant Operations - 2406227138W Description Johnson & Johnson is currently seeking an Experienced Customer Service Representant Operations to join our Team located in Bogotá . At Johnson & Johnson, we believe health is everything. Our...

  • Customer Service Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    Customer Service Representative Role OverviewThe Entrepreneur Cooperative is seeking a highly organized and detail-oriented Customer Service Representative to provide back-office support for customer operations. This role plays a crucial part in ensuring smooth order management, timely responses, and high levels of customer satisfaction.Main...

  • Experienced Customer Service Representant Operations

    hace 16 horas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Job Description - Experienced Customer Service Representant Operations (2406227138W) Experienced Customer Service Representant Operations - 2406227138W Description Johnson & Johnson is currently seeking an Experienced Customer Service Representant Operations to join our Team located in Bogotá . At Johnson & Johnson, we believe health is...

  • Director/Gerente Customer Experience CX

    hace 3 días

    Bogotá, Bogotá D.E., Colombia CUSTOMER OPERATION SUCCES S.A.S. A tiempo completo

    Estamos en búsqueda del próximo director o gerente Customer Experience (CX) el cual posea las siguientes competencias:1. Empatía y orientación al cliente.2. Comunicación efectiva.3. Resolución de problemas.4. Pensamiento analítico.5. Gestión de proyectos.Requisitos:1. Experiencia como director o gerente en el cargo especificado.2. Profesional...

  • Customer Operations Support Specialist

    hace 22 horas

    Bogotá, Bogotá D.E., Colombia Grupo Cos (Customer Operation Success) A tiempo completo

    **About Grupo Cos (Customer Operation Success)**We are a company dedicated to delivering exceptional customer experiences.Our Team is Looking for:A highly skilled Backoffice Associate to join our team in providing top-notch support to our customers.About the Role:This is a full-time, temporary position that will last for 2 months. As a Backoffice Associate,...

  • Customer Service Representative Be

    hace 14 horas

    Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    ***? PLEASE SUBMIT YOUR CV IN ENGLISH***   Customer Service Representative BE Location: Remote Department: Customer Service Reports To: Senior Customer Experience Manager Employment Type: Full-Time Role Overview: The Customer Service Representative plays a crucial role in supporting our customer operations.This role provides back-office support for order...

  • Operations Coordinator

    hace 22 horas

    Bogotá, Bogotá D.E., Colombia United Parcel Service A tiempo completo

    At United Parcel Service, we're committed to providing a workplace free of discrimination, harassment, and retaliation.As an Operations General Office Asst, you will be part of a team that helps UPS lead into tomorrow. This role realizes general office tasks corresponding to the supported group, such as data manipulation, planning, package management,...

  • Customer Experience Coordinator

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Diebold Inc. A tiempo completo

    About the RoleServes as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience.Key FunctionsCovers all aspects of field service dispatch, including job scheduling,...

  • Remote Customer Service Representative

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Company OverviewBruntwork is a dynamic and innovative company focused on bringing the best products and services to our customers through our e-commerce platform. Our team is dedicated to providing exceptional customer service and efficient administrative support to ensure smooth operations and customer satisfaction.

  • Customer Service Representative Zr_20988_Job

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    This is a remote position.Schedule: 20 hours per week, Monday to Friday 9:00 AM to 1:00 PM Sydney, AU time Client Timezone: Australia Client Overview A premium bridal and wedding services company revolutionizing the Australian wedding industry through their e-commerce platform.They provide an exceptional range of bridal products and services, catering to...

  • Customer Service Representative Zr_20988_Job

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Description This is a remote position.Schedule: 20 hours per week, Monday to Friday 9:00 AM to 1:00 PM Sydney, AU time Client Timezone: Australia Client Overview A premium bridal and wedding services company revolutionizing the Australian wedding industry through their e-commerce platform.They provide an exceptional range of bridal products and services,...

  • Remote E-commerce Customer Service Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Company OverviewBruntwork is a pioneering e-commerce company in the wedding industry, revolutionizing the way brides plan their special day through its innovative online platform. With a focus on exceptional customer service and seamless wedding planning experiences, Bruntwork aims to make every bride's dream come true.Job DescriptionWe are seeking an...