Remote E-commerce Customer Service Specialist
hace 4 días
Company Overview
Bruntwork is a pioneering e-commerce company in the wedding industry, revolutionizing the way brides plan their special day through its innovative online platform. With a focus on exceptional customer service and seamless wedding planning experiences, Bruntwork aims to make every bride's dream come true.
Job Description
We are seeking an experienced and organized Customer Service and Administrative Virtual Assistant to join our dynamic team. As the first point of contact for customers, you will be handling inquiries and resolving concerns via the Gorgias platform while managing various administrative tasks to ensure smooth business operations.
Responsibilities
- Provide exceptional customer service through the Gorgias platform, responding to inquiries and resolving customer concerns
- Handle administrative tasks including data entry and document management
- Process and track customer orders and inquiries
- Maintain accurate customer records and documentation
- Support general administrative operations
- Assist with day-to-day business operations and special projects as needed
Requirements
- Proven experience with the Gorgias platform
- Strong administrative and organizational skills
- Excellence in written and verbal communication
- Detail-oriented with strong data entry capabilities
- Ability to work independently and manage time effectively
- Experience in e-commerce customer service preferred
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