Experienced Customer Service Representant Operations

hace 5 días

Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

Job Description - Experienced Customer Service Representant Operations (2406227138W)

Experienced Customer Service Representant Operations - 2406227138W

Description

Johnson & Johnson is currently seeking an Experienced Customer Service Representant Operations to join our Team located in Bogotá .

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .

The Customer Service - Regional – Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including Supply Chain, Finance, and Shared Services in order to resolve customer issues. The CS Representant reports directly to a Customer Service Supervisor and escalates issues as needed.

Main Responsibilities:

Responsible for order management activities including:

  • Scheduling deliveries and appointments
  • Processing orders
  • Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

  • Invoicing customer sales orders
  • Facilitating invoice corrections
  • Reviewing customer billing plans
  • Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
  • Solving issues related to Orders, Claims management, Returns management, Recall management
  • Interacting with other areas to find solutions
  • Contacting the customer with the final solution

Qualifications - External

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities, and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Qualifications

Education:

University / Bachelor's Degree or Technical or Technological Studies.

Requirements:

  • Generally, desirable 0 - 2 year related experience
  • May be in the last year of University or just have your degree pending
  • Language: Bilingual (Spanish, Portuguese, and English) Optional
  • Office skills: Standard office telephone, Email, Outlook.
  • Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information.
  • Demonstrate proficiency in written and oral communications.

Preferred:

Primary Location

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our page for information on how to request an accommodation.

This site is governed solely by applicable U.S. laws and governmental regulations.

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