Salesforce System Administrator
hace 2 semanas
Shorelight — Salesforce Systems Administrator
International
About UsShorelight is a leading provider of international education services, working closely with top-ranked American universities to deliver innovative programs and high-touch services that help students succeed globally.
Job OverviewThe Salesforce Systems Administrator plays a critical role in ensuring the team maximizes the full potential of Salesforce and Enterprise systems, aligning with business needs. This position interfaces directly with internal stakeholders to understand their requirements, administer, support, and enhance the system accordingly.
This individual excels in problem-solving, oral and written communication, and attention to detail. The ability to envision and implement process improvements and provide high-level customer service is essential. They demonstrate exceptional technical and troubleshooting skills, the ability to work independently, and a strong teamwork ethic.
Key Responsibilities- Monitor, triage, and address incoming user requests using the IT Support Portal
- Identify technical challenges and troubleshoot issues by devising immediate and long-term solutions
- Configure and maintain custom objects, page layouts, data validation rules, flows, approval processes, and installed packages
- Facilitate data imports, database de-duping, and cleanups
- Manage the integration of connected applications and packages, including Marketo, Conga, Adobe Sign, In-house Admissions Portal, Formstack, and FormAssembly
- Engage with business stakeholders to gather and analyze requirements and propose solutions that leverage SFDC functionality
- Translate approved solutions into actionable deliverables within the respective systems, ensuring high levels of quality, accuracy, and process consistency
- Monitor Salesforce releases and efficiently deploy new features from testing to production
- Create and maintain user roles, profiles, and hierarchies
- Ensure data integrity and system security by adopting Salesforce best practices
- Monitor usage and provide guidance to users or groups needing assistance
- Develop and update process documentation and field maps
- Comply with Shorelight's Written Information Security Policy and all other Shorelight Information Security Policies and Procedures
- Take responsibility for any Shorelight assets assigned to you
- Promptly report any security events, incidents, or weaknesses to Shorelight Security
- 2+ years of Salesforce administration experience
- Salesforce Administrator ADM-201 certification
- In-depth knowledge of the standard capabilities of SFDC
- Experience with SFDC integrations with external systems
- Strong reporting background using standard reporting tools
- Fluency in English is essential for this role, both written and spoken
- Bachelor's degree in computer science, information technology, or related field
- Salesforce Administrator ADM-301 certification
- Deep familiarity with a broad suite of cloud-based and SAAS applications in a business environment
- Knowledge of Conga and FormAssembly
Apply Now
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required – Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.
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