Salesforce Administrator

hace 1 semana

Colombia Neostella A tiempo completo

As our Salesforce Administrator, you will be responsible for proactively supporting configuring Salesforce, analyzing requirements, creating reports and dashboards, training employees and developing data quality strategies for data governance.

Key Responsibilities:

- Support new and existing Salesforce user base with questions and issues across all clouds
- Maintain, prioritize and report on user request backlog
- Gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation
- Develop and maintain training materials and training curriculum for all users
- Document system configuration and administrative processes
- Keep up to date Salesforce releases, features and best practices.
- Make recommendations for implementations and change management
- Provide information around best practices in the CRM business process
- Map out business processes current state and help to generate future state
- Perform quality assurance testing as needed
- Support data migration activities

Technical Environment:

- Salesforce
- JIRA
- Confluence
- Microsoft Office
- Amazon Workspace
- Lucid Chart

**Requirements**:
Skills & Experience:

- 2+ years of supporting experience of enterprise systems including CRM, SFA, or ERP
- Exposure to Salesforce configuration and custom development
- Salesforce Certifications (Admin, Consultant, and/or Developer)
- Level B2 English or better is required
- Proven technical acumen to translate business requirements into functional design
- Excellent listening skills to fully understand requirements and pain points
- Strong analytical skills and the ability to meet tight deadlines
- Ability to think critically and analytically while working in a fast-paced environment
- Proven advanced Microsoft Excel skills (formulas, data cleansing and data manipulation)

**Benefits**

We have a work-hard, play hard culture at Neostella. We offer Flex time. Work from home sometimes will be allowed. Food Vouchers. Yearly optician's voucher. Health insurance coverage for you +1.

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