Salesforce Technical Business Solutions Expert
hace 3 semanas
Scotiabank, a leading financial institution, is dedicated to providing innovative solutions to its customers. Our ScotiaTech hub is a business unit within ScotiaGBS, a Scotiabank Group company, located in Bogota, Colombia.
We strive to create an inclusive, positive work environment, offering competitive benefits and opportunities for growth and development.
Our team is committed to investing in our employees and helping you continue your career at ScotiaTech.
, Job DescriptionThe Salesforce Technical Business Solutions Expert will contribute to the overall success of the ScotiaTech GTA team by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives.
Key responsibilities include championing a customer-focused culture, delivering effective and efficient technical support to a portfolio of instances, and partnering with Architecture to understand design and integration.
The successful candidate will also handle user requests and issues on a daily basis, provide support and suggest workarounds to end-users, and articulate user needs and possess a good understanding of applicable business systems and industry requirements.
, Required Skills and QualificationsTo be successful in this role, you will need:
- A clear understanding of current IT practices and systems development techniques (Waterfall, Agile, etc).
- A good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project).
- Experience in handling customer issues, providing solutions/workarounds.
- Working knowledge of databases such as SQL Server and able to create and run queries on their own.
- 2 years of experience with Salesforce.
- Prior experience in Business System Analysis.
- University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
- B2 Level of English.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.
Additionally, we provide a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and opportunities for professional development.
, OthersWork in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Bogotá or Home-Office.
We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.
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