Order Processing Specialist

hace 1 mes


Barranquilla, Atlántico, Colombia People Working Corp A tiempo completo
Job Summary

The Order Processing Clerk is responsible for managing and processing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, maintains communication with customers regarding order status, and collaborates with various departments to resolve any order-related issues.

Key Responsibilities
  • Accurately enter and process customer orders in the company's order management system.
  • Verify order information for accuracy, including customer details, product specifications, quantities, pricing, and delivery instructions.
  • Communicate with customers to confirm order details, delivery times, and any special requirements.
  • Monitor inventory levels to ensure product availability and coordinate with the warehouse or supply chain team for order fulfillment.
  • Track the progress of orders and follow up on any delays or issues that may arise.
  • Coordinate with other departments such as sales, shipping, and customer service to ensure seamless order processing.
  • Prepare and generate order-related documents such as invoices, packing slips, and shipping labels.
  • Resolve customer inquiries and complaints in a professional and timely manner.
  • Assist in maintaining accurate records of orders, shipments, and customer communications.
  • Support the team with additional administrative tasks as needed.
Requirements
  • English Spanish Language (Oral and writing 80% or higher), (B2 or above).
  • High school diploma or equivalent; additional education in accounting or related field is a plus.
  • Proficient in using accounting software and MS Office applications, particularly Excel.
  • Strong attention to detail and accuracy.
  • Excellent organizational and time management skills.
  • Strong verbal and written communication skills.
  • Ability to work independently and collaboratively in a team environment.
  • Knowledge of basic accounting principles and practices.
  • Familiarity with relevant laws, regulations, and compliance requirements.
  • Ability to handle confidential information with discretion and integrity.


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