Customer Service Ambassador
hace 14 horas
Job Overview
">- ">
- Hilton Worldwide, Inc. is a leading hospitality company with a wide range of accommodation options, from luxurious hotels and resorts to extended-stay suites and mid-priced hotels.">
About the Role
">This Customer Service Ambassador position at Hilton Hotels & Resorts will provide an exceptional guest experience through efficient operations and excellent customer service.
">Key Responsibilities
">- ">
- Supervise the daily front office operations, ensuring smooth check-in and check-out procedures.">
- Support team members in handling guest requests and inquiries to achieve positive outcomes.">
- Maintain open communication with the front office manager and reception supervisors regarding guest feedback and departmental updates.">
- Exemplify high standards of customer service at all times.">
- Advise team members of special events or VIP guests for tailored accommodations.">
- Develop comprehensive knowledge of hotel room categories, rates, packages, promotions, and general product information.">
- Monitor front office team appearance, performance, and training needs, emphasizing teamwork and excellence.">
- Maximize room occupancy and apply up-selling techniques to promote hotel services and facilities.">
- Ensure team members possess current knowledge of room categories, rates, packages, promotions, local area, and other general product information necessary for their duties.">
- Promote positive leadership qualities that inspire team members to excel.">
- Adhere to fire, health, and safety regulations, following correct procedures as needed.">
- Familiarize yourself with front-of-house equipment, property management systems, and adhere to company brand standards.">
- Collaborate with other departments when necessary, maintaining good working relationships with team members.">
- Work with your manager to identify a specific project to complete during your internship placement.">
Requirements
">- ">
- Previous experience in a customer-focused industry is essential.">
- A strong desire to progress within the hospitality sector.">
- Excellent communication skills and a positive attitude.">
- A commitment to delivering top-notch customer service.">
- Strong grooming standards.">
- The ability to work independently and as part of a team.">
- Proficiency in IT.">
- Prior supervisory experience and hotel industry background are advantageous.">
About Working for Hilton
">Hilton Worldwide, Inc. offers a dynamic and inclusive work environment, with a focus on providing exceptional guest experiences across its global brands.
">Estimated Salary
">$45,000 - $60,000 per year, depending on location and experience.
">Location
">Santa Marta, Colombia.
">Working Hours
">Full-time position.
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