Customer Service Ambassador

hace 14 horas


Santa Marta, Magdalena, Colombia Hilton Worldwide, Inc. A tiempo completo

Job Overview

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  • Hilton Worldwide, Inc. is a leading hospitality company with a wide range of accommodation options, from luxurious hotels and resorts to extended-stay suites and mid-priced hotels.">
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About the Role

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This Customer Service Ambassador position at Hilton Hotels & Resorts will provide an exceptional guest experience through efficient operations and excellent customer service.

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Key Responsibilities

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  2. Supervise the daily front office operations, ensuring smooth check-in and check-out procedures.">
  3. Support team members in handling guest requests and inquiries to achieve positive outcomes.">
  4. Maintain open communication with the front office manager and reception supervisors regarding guest feedback and departmental updates.">
  5. Exemplify high standards of customer service at all times.">
  6. Advise team members of special events or VIP guests for tailored accommodations.">
  7. Develop comprehensive knowledge of hotel room categories, rates, packages, promotions, and general product information.">
  8. Monitor front office team appearance, performance, and training needs, emphasizing teamwork and excellence.">
  9. Maximize room occupancy and apply up-selling techniques to promote hotel services and facilities.">
  10. Ensure team members possess current knowledge of room categories, rates, packages, promotions, local area, and other general product information necessary for their duties.">
  11. Promote positive leadership qualities that inspire team members to excel.">
  12. Adhere to fire, health, and safety regulations, following correct procedures as needed.">
  13. Familiarize yourself with front-of-house equipment, property management systems, and adhere to company brand standards.">
  14. Collaborate with other departments when necessary, maintaining good working relationships with team members.">
  15. Work with your manager to identify a specific project to complete during your internship placement.">
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Requirements

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  • Previous experience in a customer-focused industry is essential.">
  • A strong desire to progress within the hospitality sector.">
  • Excellent communication skills and a positive attitude.">
  • A commitment to delivering top-notch customer service.">
  • Strong grooming standards.">
  • The ability to work independently and as part of a team.">
  • Proficiency in IT.">
  • Prior supervisory experience and hotel industry background are advantageous.">
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About Working for Hilton

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Hilton Worldwide, Inc. offers a dynamic and inclusive work environment, with a focus on providing exceptional guest experiences across its global brands.

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Estimated Salary

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$45,000 - $60,000 per year, depending on location and experience.

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Location

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Santa Marta, Colombia.

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Working Hours

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Full-time position.



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