Quality Assurance Specialist
hace 1 mes
TaskUs is a leading provider of outsourced digital services, delivering exceptional customer experiences to innovative technology companies.
Salary and BenefitsWe offer a competitive industry salary and comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
Job DescriptionThe Quality Analyst plays a vital role in ensuring the highest quality customer experience. Key responsibilities include:
- Auditing calls, interactions, and transactions to ensure alignment with quality standards
- Couching agents for performance improvement and reporting on daily/weekly/monthly performance metrics
- Partnering with Team Leads to lead team meetings and drive metric improvement
- Participating in strategic projects and identifying potential quality issues
The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong attention to detail.
Technical Skills & QualificationsThe successful candidate will have:
- Bilingual proficiency in English and Spanish (minimum B2 level)
- At least 2 years of college education (BS or BA preferred)
- Minimum of 1-year experience as a Quality Analyst (preferred)
- Basic Excel and Google Sheets skills
The ideal candidate will exhibit:
- Strong customer-centricity
- Ability to provide constructive feedback
- Excellent written and verbal communication skills
- Logical thinking and problem-solving skills
We are an equal opportunities employer and welcome applications from diverse backgrounds.
Please note that we do not solicit money from applicants during the hiring process and only work with authorized recruiters.
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