International Service Director

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Abbott A tiempo completo
About Abbott

Abbott is a global healthcare leader that creates breakthrough science to improve people's health. We focus on anticipating changes in medical science and technology, pushing the boundaries of what's possible.

Working at Abbott

At Abbott, you can do meaningful work, grow, and learn. You'll have access to career development opportunities with an international company, where you can pursue your career goals. Our company is recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.

This Position

This role works out of our Bogotá location in the Core Lab Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics globally. The critical information derived from our tests, instruments, and informatics systems often serves as the first step in patient care decision making for various health conditions, including heart attacks, blood disorders, infectious diseases, and cancers.

Job Responsibilities:
  1. Lead and achieve optimal customer satisfaction
  2. Offer technical and scientific support to clients and distributors while respecting global procedures
  3. Manage Spare Parts Inventory Management in accordance with Corporate Policies
  4. Develop a Strategic Plan to meet the objectives of the Customer Support Area
  5. Coordinate the Net Promoter Score (NPS) processes, analyzing NPS data
Salary

The estimated salary for this position is approximately $90,000 - $110,000 per year, based on the job requirements and the Bogotá location.

Required Qualifications
  • 5 years of overall experience and industry-specific experience needed
  • Demonstrates expert knowledge and proficiency with general office procedures such as Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint)

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