Customer Support Coordinator

hace 6 días


Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

At Superior Contracting & Maintenance, we are committed to delivering exceptional service and building strong business partnerships with our clients. As a key member of our team, the Dispatch role plays a crucial part in managing daily scheduling buckets and coordinating service requests.

Key Responsibilities:
  • Schedule emergency and non-emergency work orders efficiently
  • Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing routes to maximize productivity and customer satisfaction
  • Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly
  • Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders

Our ideal candidate will have proven experience in customer service or a similar role with a strong focus on calling, excellent communication skills, both verbal and written, outstanding organizational and multi-tasking abilities, and the ability to take direction and implement action &/or solutions.

Requirements:
  • Proven experience in customer service or a similar role with a strong focus on calling
  • Excellent communication skills, both verbal and written
  • Outstanding organizational and multi-tasking abilities
  • Ability to take direction and implement action &/or solutions
What We Offer:
  • Competitive salary ($55,000 - $65,000 per year)
  • Comprehensive training and professional development opportunities
  • A supportive and collaborative work environment
  • Opportunities for advancement in a fast-growing company


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