Customer Support Coordinator
hace 6 días
At Superior Contracting & Maintenance, we are committed to delivering exceptional service and building strong business partnerships with our clients. As a key member of our team, the Dispatch role plays a crucial part in managing daily scheduling buckets and coordinating service requests.
Key Responsibilities:- Schedule emergency and non-emergency work orders efficiently
- Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing routes to maximize productivity and customer satisfaction
- Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly
- Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders
Our ideal candidate will have proven experience in customer service or a similar role with a strong focus on calling, excellent communication skills, both verbal and written, outstanding organizational and multi-tasking abilities, and the ability to take direction and implement action &/or solutions.
Requirements:- Proven experience in customer service or a similar role with a strong focus on calling
- Excellent communication skills, both verbal and written
- Outstanding organizational and multi-tasking abilities
- Ability to take direction and implement action &/or solutions
- Competitive salary ($55,000 - $65,000 per year)
- Comprehensive training and professional development opportunities
- A supportive and collaborative work environment
- Opportunities for advancement in a fast-growing company
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