Collections Specialist
hace 7 días
Full-time
Responsibilities:
- Acquire and maintain knowledge of required documentation for invoice and fuel advance purchases.
- Prioritize cash advances, meeting the maximum disbursement time established in the value proposition, and selecting the terms and conditions applicable to the product: rates, payer, amount, load number, and payment method.
- Timely process invoices, adhering to established cutoff times for audit and verification.
- Communicate with clients and payers to request additional documentation, seek clarifications, and inform relevant parties.
- Prevent economic losses by forwarding pertinent information to the Account Executive and maintaining updated contact details for clients and payers.
- Keep contact information updated in FactorSoft for clients and payers: phone numbers, fax, email, websites, contact names, positions, and any other details facilitating management.
- Submit monitoring/control reports as per specified structures and frequencies.
- Record outcomes in relevant applications through notes or specified options.
- Provide accounting support to identify discrepancies in payments or non-directly processable origins.
- Initiate contact with payers from the 10th day after invoice purchase to ensure payment before the 45th day.
- Address and communicate discrepancies or document shortages to Account Executives.
- Achieve company-set aging indicator goals, aligning with the period from invoice purchase to payment collection.
- Report cargo claims, adhering to specific procedures for each case to facilitate invoice payment.
- Execute internal and third-party actions upon payer confirmation of a non-payment order for an invoice.
- Record and manage notes and alerts efficiently in FactorSoft or designated applications for portfolio management.
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