Collections Specialist

hace 7 días


Bogotá, Bogotá D.E., Colombia HUBTEK A tiempo completo
Collections Specialist (Credit and Portfolio)

Full-time

Responsibilities:

  • Acquire and maintain knowledge of required documentation for invoice and fuel advance purchases.
  • Prioritize cash advances, meeting the maximum disbursement time established in the value proposition, and selecting the terms and conditions applicable to the product: rates, payer, amount, load number, and payment method.
  • Timely process invoices, adhering to established cutoff times for audit and verification.
  • Communicate with clients and payers to request additional documentation, seek clarifications, and inform relevant parties.
  • Prevent economic losses by forwarding pertinent information to the Account Executive and maintaining updated contact details for clients and payers.
  • Keep contact information updated in FactorSoft for clients and payers: phone numbers, fax, email, websites, contact names, positions, and any other details facilitating management.
  • Submit monitoring/control reports as per specified structures and frequencies.
  • Record outcomes in relevant applications through notes or specified options.
  • Provide accounting support to identify discrepancies in payments or non-directly processable origins.
  • Initiate contact with payers from the 10th day after invoice purchase to ensure payment before the 45th day.
  • Address and communicate discrepancies or document shortages to Account Executives.
  • Achieve company-set aging indicator goals, aligning with the period from invoice purchase to payment collection.
  • Report cargo claims, adhering to specific procedures for each case to facilitate invoice payment.
  • Execute internal and third-party actions upon payer confirmation of a non-payment order for an invoice.
  • Record and manage notes and alerts efficiently in FactorSoft or designated applications for portfolio management.

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