Service Desk Analyst

Job SummaryThe Junior Service Desk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering exceptional customer service. In this junior role, the analyst focuses on a single account, gradually building expertise before handling multiple accounts.Key ResponsibilitiesManage and organize the Incident and Request Queue...

Job SummaryThe Junior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering exceptional customer service. In this junior role, the analyst focuses on a single account, gradually building expertise before handling multiple accounts. Responsibilities include promptly addressing incoming calls,...

Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesProvide exceptional customer service and support...

Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesProvide exceptional customer service and support...

Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer inquiries regarding client...

Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.Key ResponsibilitiesProvide exceptional customer service via...

About the RoleAuxis is seeking a highly skilled SOC Security Analyst to join our team. As a SOC Security Analyst, you will be responsible for administering and supporting client operating system environments according to best practices, ensuring high levels of system availability and performance, and oriented to support Security Threat incidents.Key...

Security Operations Center Analyst The Security Operations Center (SOC) Analyst plays a crucial role in managing and maintaining the client's operating system environments, ensuring adherence to industry best practices while maximizing system availability and performance. This position is essential for supporting Security Threat incidents effectively. ...

Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesProvide information about products and services...

Job SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesProvide customer service support via phone,...

Job SummaryThe SOC Analyst is responsible for ensuring the highest level of systems and infrastructure availability, while supporting Security Threat incidents. This role involves providing L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.ResponsibilitiesProvide L1/L2...

Job SummaryThe SOC Analyst plays a critical role in ensuring the security and integrity of our clients' operating systems. As a key member of our team, you will be responsible for administering and supporting client environments according to best practices, ensuring high levels of system availability and performance.ResponsibilitiesProvide L1/L2...

Job SummaryThe SOC Analyst is responsible for ensuring the security and integrity of client operating system environments, adhering to best practices, and maintaining high levels of system availability and performance.ResponsibilitiesProvide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...

Job Summary: The Jr Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule. - Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database. - Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it. -...

Job Summary: The Service Desk Supervisor’s responsibility is to oversee the Service Desk resources and ensure that end users are receiving the appropriate assistance. The Service Desk Supervisor will ensure the optimum operation of the Service Desk and Service Desk agents, including scheduling, performance reviews, monitoring of performance and reporting...

Job Summary: The Service Desk Team Lead will provide professional business and information technology services, both individually and as part of a project team, with a focus on supporting Auxis managed services and infrastructure services clients to ensure high levels of customer satisfaction and productivity. The SDTL should handle critical customers...

Job ResponsibilitiesAs a key member of the HUBTEK team, the successful candidate will be responsible for:Monitoring and Maintenance: Ensure that automated bots are running as expected in accordance with scheduled tasks, and verify that transactional tables are updated in the database.Issue Identification and Communication: Identify and communicate issues to...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: -...

Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

**Calificaciones**: - Se requiere diploma de escuela secundaria o equivalente. - Certificaciones técnicas o cursos en soporte IT son una ventaja. - Mínimo de 1 año de experiência en servicios al cliente. Se valora la experiência en áreas de IT. - Comprensión básica de sistemas IT, hardware y software. - Familiaridad con sistemas operativos comunes...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary:The Service Desk SME is responsible for handling high-complexity incidents and extended requests, overseeing the administration of access roles and policies, and managing Privileged Access Management accounts. This role requires a comprehensive understanding of current procedures and strong investigational skills to address unusual situations...